Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using any part of the Salesdam platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

These Terms apply to all users of the service, including without limitation users who are browsers, customers, merchants, contributors of content, or other users of the service.

2. Description of Service

Salesdam is a comprehensive CRM platform that provides:

• Tender Management: Tools to manage and track tender processes
• Order Fulfillment: Systems to process and fulfill customer orders
• Lead Conversion: Features to convert leads into deals
• Analytics: Business intelligence and reporting capabilities
• Data Management: Centralized data storage and organization
• Process Optimization: Workflow automation and optimization tools

3. Account Registration and Security

Account Creation

To use our services, you must:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Be at least 18 years old or have legal capacity to enter contracts
• Not create multiple accounts for the same entity

Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Using strong passwords and enabling two-factor authentication when available

4. Acceptable Use Policy

Permitted Uses

You may use Salesdam for legitimate business purposes in accordance with these Terms and applicable laws.

Prohibited Uses

You agree not to use the service to:

• Violate any applicable laws, regulations, or third-party rights
• Upload, store, or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the service or servers
• Use the service for illegal activities, fraud, or deceptive practices
• Reverse engineer, decompile, or attempt to extract source code
• Resell, redistribute, or sublicense the service without authorization
• Use automated systems to access the service without permission

5. Data Ownership and Usage

Your Data

You retain ownership of all data you input into the Salesdam platform. We do not claim ownership of your business data, customer information, or other content you upload.

Our Rights

You grant us a limited license to:

• Store, process, and transmit your data to provide the service
• Create aggregated, anonymized analytics and insights
• Use your data to improve our services and develop new features
• Access your data for support, security, and legal compliance purposes

Data Backup and Recovery

While we implement backup procedures, you are responsible for maintaining your own backups of critical data. We recommend regular data exports and backups.

6. Subscription and Payment Terms

Subscription Plans

Salesdam offers various subscription plans with different features and usage limits. Current pricing and plan details are available on our website.

Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as expressly stated
• You authorize us to charge your payment method for all applicable fees
• You must provide current, complete, and accurate billing information
• We may suspend service for non-payment after reasonable notice

Price Changes

We may change our pricing with 30 days' notice. Price changes will not affect your current billing cycle but will apply to subsequent renewals.

7. Service Availability and Support

Service Level

We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or experience technical issues that temporarily affect service availability.

Support

We provide customer support through various channels including email, chat, and phone. Support levels may vary based on your subscription plan.

Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the service with reasonable notice. We will provide migration assistance for discontinued features when possible.

8. Intellectual Property Rights

Our Intellectual Property

Salesdam and all related technology, software, and content are protected by intellectual property laws. We retain all rights not expressly granted to you.

License to Use

We grant you a limited, non-exclusive, non-transferable license to use the service in accordance with these Terms.

Feedback

Any feedback, suggestions, or ideas you provide may be used by us without restriction or compensation.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with applicable data protection laws including GDPR, CCPA, and other relevant regulations.

10. Termination

Termination by You

You may terminate your account at any time by:

• Canceling your subscription through your account settings
• Contacting our customer support
• Following the cancellation procedures outlined in your plan

Termination by Us

We may terminate or suspend your account if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay applicable fees
• Engage in fraudulent or illegal activities
• Pose a security risk to our systems or other users

Effect of Termination

Upon termination:

• Your access to the service will be discontinued
• You may export your data for a limited time period
• We may delete your data after a reasonable retention period
• Outstanding fees remain due and payable

11. Disclaimers and Limitations of Liability

Service Disclaimer

The service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Salesdam shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Maximum Liability

Our total liability for any claims arising from or related to the service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Salesdam and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content or data you submit to the service

13. Dispute Resolution

Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

Dispute Resolution Process

Before filing any legal action, you agree to:

• Contact us directly to attempt to resolve the dispute
• Participate in good faith negotiations for at least 30 days
• Consider mediation or arbitration as alternative dispute resolution methods

14. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Salesdam regarding the service.

Modifications

We may modify these Terms at any time. We will provide notice of material changes and your continued use constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: