Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and contact information
• Company name and business information
• Account credentials and authentication data
• Communication preferences

Business Data

Through your use of our CRM platform, we may collect:

• Customer and lead information you input
• Sales data, tender information, and order details
• Analytics and performance metrics
• Communication logs

Technical Information

We automatically collect certain technical information, including:

• IP address, browser type, and device information
• Usage patterns and feature utilization
• Log files and system performance data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our CRM platform
• Account Management: To manage your account and provide customer support
• Analytics: To generate insights and analytics for your business operations
• Communication: To send important updates, notifications, and marketing communications
• Security: To protect against fraud, unauthorized access, and security threats
• Compliance: To comply with legal obligations and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and infrastructure providers
• Analytics and monitoring tools
• Customer support platforms

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using advanced encryption standards
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Regular security audits and vulnerability assessments
• Employee Training: Comprehensive security training for all employees
• Incident Response: Established procedures for security incident response

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and develop new features

You may request deletion of your personal information, subject to certain legal and operational requirements.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of marketing communications
• Restriction: Request restriction of processing in certain circumstances

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing in-app notifications

Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: